- Standard Return Policy
We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s). Notable exceptions apply (see below).
Because of COVID-19, we are extending our standard return policy to 30 days. We hope this gives you more time to decide, and more time if you encounter any shipping delays.
We cannot accept the return of opened film packages; all film packages must be in an unopened condition in order for us to offer a refund. This is due to the perishable nature of the product which is protected inside its original packaging. Once the seal of the film box has been broken, the film is no longer in a controlled environment and is highly sensitive to environmental and shipping-related variables.
Please also note that the customer is responsible for the costs of the return shipment and bears the risk of the return – so pack the items carefully!
The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty. For full details regarding our product warranty, please see our Online purchase conditions.
All returns are handled on a case-by-case basis: you will need to get in touch with us using this form.