Online Orders

Account & Loyalty

• What are Polaroid Rewards?
• How do I convert my points into a coupon?
• How do I use my coupon or discount code?
• How do referral links work?
• How do I create an account?
• How do I login?

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Billing & Payment

• Can I add my VAT number?
• Will I be charged import duties?
• Will I be charged sales tax?
• What payment methods do you accept?
• What do I do if my credit card gets declined?

Order Status

• What if an item I want is out of stock?
• How do I make changes to or cancel my order?
• What is the status of my order?
• How do I view my orders?
• Can my order be gift wrapped?

Shipping

• How long does shipping take?
• Can I ship to a US military base?
• Which countries do you ship to?
• How much does shipping cost?
• How do I track my order?
• Can I ship to a post-office PO box or a DHL Packstation?

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Returns & Exchanges

• What is your warranty policy?
• What is your returns policy?
• How do I return or exchange an order?
• How do I return or exchange a gift?
• My shipment arrived damaged
• Help! I was sent the wrong items.